Weighing and packing line equipment specialist Ishida Europe has introduced a unique remote customer care software solution that combines machine performance monitoring with comprehensive data capture and in-depth analysis. This enables food manufacturers and packers to operate their lines to maximum performance and efficiency, and avoid unnecessary and unwanted downtime.
The new Ishida Sentinel™ software connects compatible Ishida machines anywhere in the world, to a central system manned by Ishida engineers. This provides complete monitoring of machines, however widely distributed, with Ishida experts on hand to identify and rectify any faults or poor performance.
Ishida Sentinel™ Web Client facility provides instant access from any Smart phone, tablet, laptop or PC worldwide, so that machine operation can be monitored and assessed at any time or place.
“Performance monitoring and reporting is not part of most companies’ core business, nor is the gathering of such information generally an area of expertise, yet they can play a huge role in helping to create a more profitable and efficient operation,” comments Ian Atkinson, Multihead Weigher business manager at Ishida Europe.
